

In order to actually restore them, you have to make copies of the messages that might have already been deleted.
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I also think that the advice to restore the whole Mac to Mojave makes no sense because as soon as you launch Mail it’s going to delete all the messages that were deleted on the server. Since they import as new, local mailboxes, this shouldn’t affect messages that are on the server. You can use Time Machine to get at previous versions of the folders in Mail’s data store, and then use the File ‣ Import Mailboxes… command to selectively import them into Catalina Mail. This didn’t make sense to me, and I’ve verified that it’s not the case. Of course, it’s good to make backups anyway.Īpple advisors are apparently telling customers that if Mail data gets lost on Catalina, it can’t be recovered from a Time Machine backup that was made using Mojave. There is no straightforward way to merge restored data in with messages received since the last backup, and also with the live data on the server.
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Nevertheless, people contact me because it’s not unreasonable to wonder if third-party software is to blame, and I also hear from people who want a second opinion because what Apple support told them didn’t make sense. (Ironically, one of the bugs I’ve encountered is the inability to delete messages via AppleScript.) And, in fact, most of the damage has occurred without my Mail plug-in even being installed. Thankfully, none seem to be caused by my apps.

I’ve heard a bunch of reports of data loss in Apple Mail. I’m working on more posts about the Catalina release, but I wanted to start with a short warning.
